FAQ

List contains frequently asked questions about UPP and our services.

• » How long will it take to complete my job?

  Depends on the amount of work involved. Once we receive the order, discuss the specifics (such as whether design involved or not), and approving the artwork, we can give you an accurate completion date. If a job comes as a pdf, we will review it, preflight it, and then contact you with an estimated completion date. If any element is missing we will contact you or someone at your organization kindly make sure you have provided an accurate contact information.

• » Do you offer any design assistance?

  If you can picture it, we can help you design it. Our graphic designers can create anything from a simple direct mail piece or newsletter to a complete product brochure. We will work with you during every phase of the project, helping you to select paper stock, ink colors, graphics and fonts to create a piece that will make you stand out from your competition.

• » If my project is on a disk, how should I prepare the file for you?

  The most common file formats that we use are PDF, EPS, and TIFF, although others can be used. Always provide a print out of your project to ensure that it comes out exactly the way you expect. To have a full-color image printed, make sure you save it as CMYK. Check to make sure any links in your project are also included. If you have any more questions about what to include in your file, do not hesitate to ask.

• » What type of computer platforms/software programs do you support?

  We work with a variety of software programs, whether you use a PC or a Macintosh. Our prepress department supports most recognized graphic software programs, like Adobe Illustrator, InDesign and Photoshop. We can also print from MS Word and Publisher. If you are working with software that you do not see listed here, please give us a call. There is a good chance we will still be able to use your computer file.